Spa etiquette

The universal law of etiquette is to care for the needs of others before your own. Our spa offers a tranquil environment that is shared and so we encourage our visitors to respect the privacy and peace for fellow spa guests.

Reservations and Payment

Please call our team on 02 6639 2110 or in room extension 2110 to make a booking. All bookings must be guaranteed with a credit card, gift voucher number or guest room number.

A credit card surcharge of 1.8% applies. Please note a 10% surcharge applies on Sundays and public holidays.


We recommend you arrive at least 45 minutes prior to your treatment to take advantage of the relaxation area, steam room and heated spa. If this is your first visit, we require you to complete a health questionnaire. (Please remember there is a 1 hour difference in time zone between Queensland and NSW during the daylight savings period.)

We provide robes, spa slippers, towels and lockers to secure your belongings. You are welcome to arrive in your robe from your room.

Health and Wellbeing

It is not advisable to consume alcohol prior to your treatment. We recommend staying hydrated. If you are pregnant or have special medical concerns, please advise our team at the time of booking. We are unable to offer spa treatments if you are experiencing cold and flu symptoms.

Need to know

Cancellation: We require 24 hours notice should you wish to cancel your booking. Cancellations within 24 hours of your booking will incur a 50% cancellation fee. Cancellations without notice or no-shows will incur the full treatment fee.

All bookings must be guaranteed to either a credit card or to a guest room in order to comply with our cancellation policy.

Credit card settlements incur a 1.8% surcharge.

Elixir is a busy spa and tight scheduling means that all treatments must start and finish on time. If you arrive late, your treatment may not be extended to make up the time lost.

Please note a 10% surcharge applies on Sundays and public holidays.

Spa guests must be a minimum of 16 years of age.