Spa Etiquette

Our spa is an island of tranquillity. Please walk and converse quietly.

We recommend you arrive 30 minutes prior to your scheduled appointment to allow time to check in, don your spa robe and slippers, complete a health questionnaire and unwind in the relaxation area, spa and steam room. Please remove all jewellery and valuables prior to arrival. We recommend you drink plenty of water post-treatment and that you wait an hour after meals before any heat treatments. If you are pregnant or have special medical concerns please advise us at the time of booking. It is recommended that you do not consume alcohol before your treatment.

As part of our cancellation policy we require all bookings to be guaranteed by either credit card or room number.

Q: What if I am late for an appointment?
Arriving late will give you less time in which to enjoy your treatment. To ensure that our next guest is not inconvenienced we will always finish your treatment on time, regardless of the time of your arrival.

Q: Is there a minimum age requirement?
Yes. All spa guests must be at least 16 years of age. byron spa etiquette

Q: What if I have to cancel an appointment?
We require 24 hours notice of any cancellations. Cancellations without this advance notice invoke a 50% cancellation fee. Cancellations without advance notice are charged the full treatment fee.

Q : What if I am unwell?
For health and safety reasons we do not recommend spa treatments when you are experiencing cold and flu symptoms or have an infection.

Q: Where do I change?
Our spa has change rooms where you will find your treatment robe and slippers. Wearing underclothing for your treatment is optional. If you are having a body scrub, cocoon or Vichy, disposable underwear will be provided.

Q: May I request a male or female therapist?
Yes. Simply indicate your preference at the time of booking.

Open 7 days
1.8% surcharge applies when paying by Mastercard, Visa, Diners or American Express cards.