We are still extremely overwhelmed with the resort and the service we received. From the moment we arrived, your team were welcoming and nothing was too hard. You made us feel like ‘family’ and that is something we have not experienced in previous years. You looked after us like we were one of the team and we could not have asked for better people to work with.
Thank you so much for hosting us during our recent conference. The facility was first class but more importantly the professionalism of your staff was fantastic. Great people, great service and great setting. I look forward to coming back again in the future.
Our client’s attendees couldn’t speak highly enough of their experience. Your staff were professional and pro-active with no hesitation to assist and the warm, friendly and relaxed attitude that Byron is renowned for. The food was wonderful with faultless service and the spa left everyone glowing with appreciation. It is a pleasure to work with a team that matches our high standards of service, delivery and presentation.
We have had many functions at many different locations and yours is the first place where there were absolutely no complaints. Not only this, but there was lots of praise for the way we were treated by your staff and the attention to detail. All the members of our group, including the Audi Australia head office staff and our visitors from the Audi dealerships, were extremely impressed with the service. Well done to everyone!
We had such a great time and it was so nice to work with you. We would rate the resort 10/10 and we were so impressed with the service starting with dealing with you through to how we were all treated by all the staff. We felt very spoiled and we have had many e-mails from clients thanking us for everything. Thanks again for everything it was great.
We have to say we had the most wonderful time with your team at The Byron at Byron. Everyone was most welcoming, obliging and super professional. All our events went ahead without a hitch, and the quality of food and service was exceptional. Thank you so much for making it easy for us to get our conference organised, and for the preparation you guys took to make it look so effortless to us. Your team there is just wonderful and every person we met had a smile and exceptional service.
I just wanted to drop you a note and thank you and your staff for your assistance over the last few days with our Annual Conference. The food was incredible, the facilities amazing and the venue itself – idyllic. I’ve had countless emails and comments from the Club CEOs already, all remarking how much they enjoyed the conference and in particular, The Byron at Byron.
Thank you for making us so welcome and for taking such great care of us. Hope to see you again (very) soon!
Only positive comments to pass on. Pretty hard audience to please and your team has done it 2 years in a row. Well done! Please pass on my thanks to all your team down there. We had a wonderful stay. Probably see you again next year!
From the moment we arrived The Byron we were made to feel welcome and this high level of service continued throughout our stay. The staff worked above and beyond to accommodate our needs and were warm, friendly, approachable and extremely obliging. The quality, quantity and presentation of the food were outstanding. Every meal was a treat that provided a unique dining experience. The accommodation facilities provided the perfect space to retreat to at the end of our busy days.
A massive thank you to everyone at the Byron at Byron for making our retreat such a fantastic success. Whilst the focus was on work everyone has come back feeling refreshed and rejuvenated, and I think the ambiance and environment at the resort deserves all the credit for that.
I wanted to personally thank-you, the staff and management of Byron at Byron Resort for ensuring that our 1st conference was a resounding success. We have received extremely positive feedback from our delegates and a number of them have commented on the accommodation, facilities and ambience of the resort, not to forget the food. Knowing that most of the delegates run their own businesses I am sure that some of them might be planning to contact you for their own conference needs.
I’ve just managed to almost catch up and wanted to re-thank you for what was a wonderful conference! We all loved the Byron at Byron resort, the rooms and surroundings were sensational and the service was lovely. I especially want to thank you personally for going out of your way for me on Tuesday with beach Olympics and with everything really, when I needed to change times and things like that. Your effort was appreciated immensely. And also Brian and his staff for arranging the room and assisting where they could. The Day SPA people were lovely and please thank the girls for organizing all those times. I will be definitely recommending the resort.
I was going to email you today to say thank you for everything during our stay. We had a fantastic time, the setting for our wedding was absolutely gorgeous and the service we received was outstanding. We’ll definitely be back, perhaps for a wedding anniversary …. minus the children! All the best and thank you again for a wonderful wedding.
I sat down with Gavin Cohen, Procurement, Logistics, Import, export for over 34 years at Pedders Suspension, to discuss his story hosting his exclusive use event at Byron at Byron Resort & why it was a resounding success!
MJD: Tell us a little about the conference, what is its purpose, objectives
Gavin: This national conference is an annual event that has grown over the years and is held for all store staff to attend, head and state staff. Due to our expansion overseas, we now have international Pedders delegates attending.
Our Sales Representative Mary Jane Devine sat down with Gavin Cohen from Pedders Suspension to discuss his recent event and the reasons why it was such a success
MJD: How has the conference evolved & grown & reasons to choose a destination?
Gavin: It has grown to be more of an event as well as a conference including offsite activities, dinners and variety of content for delegates to look forward to attending the conference and value for money.
MJD: Why did you choose Byron at Byron Resort for the event?
Gavin: When searching for a venue, I look for unique and ‘different’ locations that will offer our delegates an experience, other than just a hotel. Also, we want our international delegates attending to see and experience Regional Australia than only a capital city.
MJD: Tell us about the conference & why it was successful?
Gavin: Great location, resort facilities, conference content, functions, entertainment & service. Having exclusive use of Byron at Byron Resort meant we could have extensive branding and the delegates felt very special knowing we had the resort facilities & team to ourselves.
MJD: Could you give me a sentence about ‘why’ you host Pedders Suspension conference?
Gavin: We have clear conference objectives to educate industry trends, future strategy, network as well as inspire delegates to bond and give them a sense of being “one team”. Socially, it is opportunity for them to catch up with each other to get ideas, see what other stores are doing better and face to face interaction
MJD: What did Byron at Byron Resort offer to help you achieve those objectives?
Gavin: A lot of the conference success is the venue including atmosphere, service standards, staff as well as food quality. Byron at Byron Resort’s location, its layout surround by Rainforest, allowed them to unwind and focus on the conference content and network in a relaxed environment with minimal outside distractions.
MJD: Is there a story from the delegate’s perspective attending the conference you would like to share?
Gavin: There is one new manager, who had recently just started at Pedders and about to start managing a brand-new store in April. This was his first conference and experienced first hand, he is part of a larger team and was able to develop strong relationships among his peers and achieving great sales results.
We love working with our clients as partners to make the event successful. Thank you Gavin for your time and the entire team loved having the conference & great photos!