Our spa is an island of tranquillity. To help maintain the ‘hush’, we encourage everyone within the spa to walk and converse quietly.
To make the most of your experience, we recommend you arrive 15 minutes prior to your scheduled appointment for any spa services. This will allow you time to check in, don your spa robe and slippers, and fill out a health questionnaire before treatment.
If possible, please remove all jewellery and valuables prior to arrival. We recommend you drink plenty of water post-treatment, and that you wait an hour after meals before any heat treatments. If you are pregnant, or have special medical concerns, please advise us at the time of booking, so that we may carefully select which treatments are best suited to you. It is recommended that you do not consume alcohol before your treatment.
As part of our cancellation policy, we require all bookings to be guaranteed by either credit card or room number.
Q: What if I am late for an appointment?
Arriving late will give you less time in which to enjoy your treatment. To ensure that our next guest is not inconvenienced, we will always finish your treatment on time, regardless of the time of your arrival.
Q: What if I have to cancel an appointment?
We require 24 hours notice of any cancellations. Cancellations without this advance notice invoke a 50% cancellation fee. Cancellations without advance notice are charged the full treatment fee.
Q: Where do I change?
Our spa has change rooms where you will find your treatment robes and slippers.
Q: May I request a male or female therapist?
Yes. Simply indicate your preference at the time of booking.
Q: Is there a minimum age requirement?
Yes. All spa guests must be at least 16 years of age.